Refund policy

Returns and cancellations

We want you to be happy with your order. This policy is in addition to, and does not limit, your statutory rights under UK consumer law.

Standard catalogue items

For standard items ordered online, you may tell us that you wish to cancel within 14 days after the day the goods are delivered. You then have a further 14 days to return them.

Returned items must be unused, unapplied and in a resaleable condition, with the backing paper and application tape intact. Please package them carefully to prevent damage.

For change-of-mind returns, you are responsible for the return postage. We recommend using a tracked service. If the whole order is cancelled, we will refund the basic outbound delivery charge; upgraded or express delivery costs are not refundable beyond the basic delivery amount.

Refunds are normally made to the original payment method within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier. We may make a reasonable deduction if handling has reduced the value of the goods.

Personalised and genuinely bespoke items

Goods made to your unique specification, including personalised wording, customer-supplied artwork or one-off dimensions outside our standard options, cannot usually be cancelled or returned simply because you have changed your mind. Choosing a size, colour or finish from the standard options shown on a product page does not by itself make an item bespoke.

If you need to cancel a personalised or bespoke order, contact us immediately. If production has not started, we will normally be able to cancel it.

Faulty, damaged or incorrect items

If an item arrives damaged, faulty, not as described or different from what you ordered, contact us as soon as possible at info@robsondecals.com. Please include your order number and clear photographs of the item and packaging.

Where goods do not meet the standards required by UK consumer law, you may be entitled to a repair, replacement or refund. We will cover reasonable return costs where we ask you to send a faulty or incorrect item back.

Items that have been applied

We cannot accept a change-of-mind return after a decal has been removed from its backing, applied or damaged after delivery. This does not affect your rights if the product itself was faulty or not as described.

Starting a return

Email info@robsondecals.com before returning anything. We will confirm the return instructions and the address to use. Items sent back without contacting us first may take longer to identify and process.